The e-Government Benchmark framework corresponds with the key policy priorities in the e-government Action Plan, the Tallinn and Berlin Declarations. The e-Government Benchmark framework reflects on the Digital Decade and it brings insights on the state-of play of e-government in Europe. The measurement evaluates the maturity of online public services in terms of User centricity, Transparency, and use of Key enablers. It also brings the dimension of Cross-border service delivery, which is a truly European metric. The new method presents various changes e.g. simplified life events by measuring less services for national users, substantially increasing the amount of services that are measured cross-border, including the Career and the Family life events, and addition of Health life events for odd years together with relabeling of some indicators. Various indicators allow the comparison over the time and across countries. The list of countries currently includes the European Union Member States, Iceland, Norway, Montenegro, Republic of Serbia, Switzerland, Turkey as well as Albania and North Macedonia.

The following table provides methodological information about the source, the scope and the definition of each indicator. For more details, click on the links in the table or explore the whole database.

Indicator Information
eGovernment
0 Overall Score
Notation: e_gov_0_score
Definition: The overall eGovernment maturity score that captures the scores of all four dimensions, which consist of 14 underlying indicators, broken down into 48 survey questions
Time coverage: 2021 - 2021
Explore more using SPARQL queries: countries , breakdowns
1 User centricity
Notation: e_gov_1_uc
Definition: The extent to which information and services are available online, supported online and compatible with mobile devices.D362
Time coverage: 2021 - 2021
Explore more using SPARQL queries: countries , breakdowns
2 Transparency
Notation: e_gov_2_tr
Definition: The extent to which service processes are transparent, services are designed with user involvement and users can manage their personal data.
Time coverage: 2021 - 2021
Explore more using SPARQL queries: countries , breakdowns
3 Key Enablers
Notation: e_gov_3_ke
Definition: The extent to which main IT enablers (eIDs, eDocuments, Authentic sources, Digital post and security) are available during services processes, which can be used to assess the presence of the technical pre-conditions of the efficient and effective use of online services.
Time coverage: 2021 - 2021
Explore more using SPARQL queries: countries , breakdowns
4 Cross-border services
Notation: e_gov_4_cb
Definition: The extent to which information and services are available online, usable, and integrated with eIDs and eDocuments for users from other European countries.
Time coverage: 2021 - 2021
Explore more using SPARQL queries: countries , breakdowns
1.1 User centricity - Online availability
Notation: e_gov_1a_uc_oa
Definition: The extent to which informational and transactional services and information concerning these services is provided online, and can be reached via a portal website.
Time coverage: 2021 - 2021
Explore more using SPARQL queries: countries , breakdowns
1.2 User centricity - Mobile friendliness
Notation: e_gov_1b_uc_mf
Definition: The extent to which services are provided through a mobile-friendly interface, an interface that is responsive to the mobile device.
Time coverage: 2021 - 2021
Explore more using SPARQL queries: countries , breakdowns
1.3 User centricity - User support
Notation: e_gov_1c_uc_us
Definition: The extent to which online support, help features, and feedback mechanisms are available.
Time coverage: 2021 - 2021
Explore more using SPARQL queries: countries , breakdowns
2.1 Transparency - Transparency of service delivery
Notation: e_gov_2a_tr_sd
Definition: The extent to which the service process and expectations are clarified.
Time coverage: 2021 - 2021
Explore more using SPARQL queries: countries , breakdowns
2.2 Transparency - Transparency of personal data
Notation: e_gov_2b_tr_pd
Definition: The extent to which user can manage their personal data held by government organisations.
Time coverage: 2021 - 2021
Explore more using SPARQL queries: countries , breakdowns
2.3 Transparency - Transparency of service design
Notation: e_gov_2c_tr_de
Definition: The extent to which user are informed on and involved in policy and service design processes.
Time coverage: 2021 - 2021
Explore more using SPARQL queries: countries , breakdowns
3.1 Key enablers - eID
Notation: e_gov_3a_ke_eid
Definition: The extent to which electronic Identification (eID), any means accepted by eGovernment services (e.g. smartcards, username and password) for online identification, can be used during service processes.
Time coverage: 2021 - 2021
Explore more using SPARQL queries: countries , breakdowns
3.2 Key enabler - eDocuments
Notation: e_gov_3b_ke_edoc
Definition: The extent to which electronic documents (eDocuments), any document in digital form that the user needs to submit/upload in order to complete an eGovernment service, or that the user obtains as a proof or a result of the service (e.g. certificate, diploma, proof of registration) can be used during service processes.
Time coverage: 2021 - 2021
Explore more using SPARQL queries: countries , breakdowns
3.3 Key enabler - Authentic sources
Notation: e_gov_3c_ke_as
Definition: The extent to which Authentic Sources, base registries used by governments to automatically validate or fetch data relating to citizens or businesses, can be used during the service process.
Time coverage: 2021 - 2021
Explore more using SPARQL queries: countries , breakdowns
3.4 Key enabler - Digital Post
Notation: e_gov_3d_ke_dp
Definition: The extent to which public authorities allow citizens to receive communications digitally only and opt-out for paper mailings. Digital Post refers to the possibility that governments communicate electronically-only with citizens or entrepreneurs through e.g. personal mailboxes or other digital postal solutions.
Time coverage: 2021 - 2021
Explore more using SPARQL queries: countries , breakdowns
4.1 Cross-border services - Cross-border online availability
Notation: e_gov_4a_cb_oa
Definition: The extent to which informational and transactional services and information concerning these services is provided online for users from other European countries.
Time coverage: 2021 - 2021
Explore more using SPARQL queries: countries , breakdowns
4.2 Cross-border services - Cross-border user support
Notation: e_gov_4b_cb_us
Definition: The extent to which online support, help features, and feedback mechanisms are available for users from other European countries.
Time coverage: 2021 - 2021
Explore more using SPARQL queries: countries , breakdowns
4.3 Cross-border services - Cross-border eID
Notation: e_gov_4c_cb_eid
Definition: The extent to which electronic Identification (eID) can be used during service processes by users from other European countries, a government-issued document for online identification, and authentication.
Time coverage: 2021 - 2021
Explore more using SPARQL queries: countries , breakdowns
4.4 Cross-border services - Cross-border eDocuments
Notation: e_gov_4d_cb_edoc
Definition: The extent to which electronic documents (eDocuments) can be used during service processes by users from other European countries, documents that have been authenticated by its issuer using any means recognised under applicable national law, specifically through the use of electronic signatures, e.g. not a regular PDF or Word file.
Time coverage: 2021 - 2021
Explore more using SPARQL queries: countries , breakdowns